L’etape South Africa Race Postponement and Refund Process

Dear Rider,

 

Postponement of L’Etape South Africa

 

L’Etape South Africa’s event organisers, Buyu Sport & Entertainment and Cycling South Africa met last week.  Having assessed the conditions of the roads, which have been under a road rehabilitation program, and some of the compliance issues required, it was concluded that the road surface for the proposed route will not be in a satisfactory state for riders by the race date, the 2nd of April 2017.

 

Both parties agree that the safety of riders is of utmost importance and cannot be compromised and have therefore come to a mutual agreement to postpone the event to a future date to be agreed upon.

 

L’Etape South Africa would like to apologise to all cyclists. We are cognisant of the financial, emotional and physical investment that has gone into preparing for a cycling event of this magnitude.

 

Race entry refund policy, process and timeline

 

We will be refunding you the fully paid entry fees.  

If you paid via Credit Card: Cycle Events will facilitate the refund process to all participants who paid via credit card. Once the refund transaction has been reversed back into the credit card that was used for the entry, it will take 4 working days to reflect in the riders account. The payment gateway system will notify the card holder of this transaction once processed.

 

If you paid via EFT: Octagon South Africa will facilitate the refund process to all participants who paid via EFT. Once the refund transaction has been reversed back into the account that was used for the entry, it will take your normal bank working days to reflect into your account.

 

We are committed to responding to all your queries. Please be in touch with us using the below methods:

 

For further Information and EFT queries:

L’Etape South Africa:

Email: info@letapesouthafrica.com

 

For Credit Card Refunds:

Cycle Events:

Email: queries@cycleevents.co.za

Race Office number: 087 820 4210

 

Social media: Twitter: @LetapeSA. Instagram: @letapesa. Facebook: L’Etape South Africa @letapesouthafrica

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